Last updated 30 September 2026 · Effective [effective date] · Version 2026-09-draft-1
1. Where we deliver
We deliver to PIN codes across India that our insured shipping partner serves. If we can’t deliver to your address, we’ll tell you and cancel the order with a full refund. [A PIN-code check at checkout will be added with the carrier integration.] We don’t ship outside India, and we don’t offer cash on delivery.
2. How long it takes
| Seller hands the watch to our hub | Within 3 working days of your payment |
|---|---|
| Authentication at the hub | Usually 1–2 working days after arrival |
| Insured delivery to you | Usually 2–5 working days after dispatch, depending on your PIN code |
| Typical total | 5–9 working days from payment |
These are estimates, not guarantees. Your order page shows every step as it happens — where the watch is and where your money is. If authentication needs a senior specialist’s review, we’ll tell you and it may take a few extra days; your payment stays held throughout.
3. What it costs
Insured delivery to you is included in the authentication and insured delivery fee shown at checkout (see Fees). There are no extra shipping charges, and no customs duties because every sale is within India.
4. Packing, seal and insurance
- After authentication, the watch is packed at the hub on camera and closed with a numbered tamper-evident seal. The seal number is shown on your order page.
- Every shipment is insured for the full price you paid, at our cost, from the hub to your door.
- High-value watches may travel with a specialist secure-logistics partner instead of a standard courier [threshold, e.g. above ₹25 lakh].
5. Receiving your watch
- Delivery is made only to the person named on the order, against a signature and government photo ID. It can’t be left with a neighbour, security desk or in a locker.
- Before signing, check the seal number matches your order page and the package is undamaged. If not, refuse delivery or note it with the courier, and tell us immediately.
- If a delivery attempt fails, the courier will try again [up to 2 more times] and contact you on the delivery phone number. If delivery still can’t be made, the watch returns to our hub and we’ll contact you to rearrange; [repeat delivery costs / cancellation after failed attempts — to be decided].
- Your 48-hour inspection window starts on delivery — see the Cancellation and refund policy.
6. For sellers: getting the watch to us
- Hand the watch to the hub named on your sale page, in person during opening hours, or send it with the insured courier collection we arrange. Quote your handoff code either way. [Who pays for the seller-to-hub courier?]
- Pack the watch with its box, papers and accessories exactly as listed. The hub opens and records every package on camera.
- If the sale doesn’t complete, the watch is returned to you by insured shipment to your verified address. [Return shipping cost where authentication fails — to be decided.]
7. Who we are
Grailforus is operated by [Company legal name] Private Limited (CIN [CIN], GSTIN [GSTIN]), registered office [Registered office address, City, State, PIN]. In these documents, “Grailforus”, “we” and “us” mean that company.