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Frequently asked questions

Short answers to the questions buyers and sellers ask most.

Who holds my money after I pay?: A regulated Indian payment provider. It is released to the seller only after authentication, delivery and your 48-hour inspection window.
What if the watch is not authentic?: The sale is cancelled and you are refunded in full. The seller receives nothing.
What if the condition is worse than described?: You'll see the seller's description and our findings side by side, with photos, and can accept the watch or cancel for a full refund.
How long does delivery take?: Typically 5–9 working days from payment, depending on seller handoff and the hub.
Which payment methods can I use?: Bank transfer (NEFT/RTGS/IMPS — recommended for high-value watches and always free), UPI up to ₹1 lakh, net banking, debit cards and credit cards up to ₹2 lakh. You see the exact total before paying. We don't offer cash on delivery.
I live abroad. Can I buy or sell?: Yes, if the watch is delivered to an address in India. You can verify your account with an Indian or US mobile number. Sellers need a PAN and an Indian bank account in their own name to be paid.
Do you buy watches?: No. Sellers list watches themselves and keep them until they sell.
Do I need to verify my identity to sell?: Yes. Sellers complete PAN-based KYC and verify an Indian bank account before they can list.
Can I cancel or return a watch?: Before paying, yes — nothing is charged. After paying, you get a full refund if the seller doesn't hand the watch over, it fails authentication, it differs from the listing and you decline it, or a problem you report within 48 hours of delivery is upheld. See the Cancellation and refund policy for details.